Nothing but run around and no answers but my dog's file is noted so it is a problem getting her seen elsewhere. Trying to get main office and the store to explain the policy and why a lap dog is too much for trained staff. She is being denied service because she nips at the clippers and some other comment put in her file. My dog is a Maltese, age 18 months and 10 pounds. I will never use this company again and I recommend that everyone rethink them as a pharmacy resource. The employees at Petsmart appear to be untrained, unable to resolve a simple issue and unable to provide any kind of service - I have always had an easy time getting meds before but this is a nightmare. I escalated the call again to a supervisor who would not assist me and said she couldn't help or contact anyone about where the order was in process so I would have some real info and could plan accordingly. I still did not hear anything or receive any email status correspondence so I called again and was told it wouldn't even be shipped until Thursday maybe -several days away. They told me the order had been released and would mail out that day or the next. I heard nothing from Petsmart and called again to follow up. I spoke with a supervisor who spoke with the pharmacy and a letter was sent to my vet who immediately approved the prescription. I called Petsmart and was told that I had to submit the prescription to a website and when I spoke to the next person they told me that the order was on hold because they had been instructed to wait for paper copy of the prescription.

I contacted my vet to ask if he had heard from Petsmart because I thought the holdup was on my end. I ordered dog heartworm and flea/tick meds from Petsmart and the order would still be sitting in a wait file if I hadn't called to follow up.

Fetch petsmart employee site